Return Policy
At Zest, we want you to love your purchase! If you need to return an item, please review our return policy below to ensure a smooth process.
1. Return Window
You may return items within 30 days from the date of delivery. To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition with tags attached
- Packaged in the original box or packaging
2. How to Initiate a Return
To start the return process:
- Contact Us: Email us at [email protected] to request a return authorization.
- Provide Information: Include your order number, item description, and reason for the return in your email.
- Receive Instructions: Once your return is approved, we will send you detailed instructions and a return shipping label if applicable.
3. Return Shipping Costs
If the return is due to a defective product or our error, we will cover the return shipping costs. For all other returns, customers are responsible for return shipping fees.
4. Refund Processing
Upon receiving your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank to process the refund.
5. Exchanges
If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item. This helps us manage inventory efficiently.
6. Non-Returnable Items
Certain items are non-returnable, including:
- Final sale items
- Gift cards
- Intimate apparel (for hygiene reasons)
7. Policy Changes
We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting on our website.
8. Contact Us
If you have any questions about our return policy or need further assistance, please reach out:
- Email: [email protected]
- Phone: 123-456-7890
Thank you for shopping with Zest! We appreciate your support and strive to provide a positive shopping experience.